Important Information to Complete Your Purchase

How to Order and How to Pay

How to Order

Browse through our items and if you find an item you would like to purchase use the EMAIL button at the side of the item to let us know what you would like to purchase. We can then email you back with a total payable price including carriage. Of course you can always email ( if there are multiple items) to sales@therailwayshed.co.uk and we will get back to you with the total amount payable. Choose then from the payment options below....

 

We can accept the following methods of payment:

Paypal: Please make Paypal Payments to sales@therailwayshed.co.uk We will not ask you to make any payment as Friends and Family as that opens the door to scamming. Please do all payments as Goods and Services so that you and I are both protected.

Cash: If you are collecting your items from here you are welcome to checkover the items and pay cash once you are happy.

Cheque: Please make any cheques payable to G.K.Coyne ( If paying by cheque we will await cheque clearance before sending out any items in the post)

Bank Transfer: Please contact us direct if you would like to pay by Bank Transfer.

NOTE: CAN YOU PLEASE WHEN ORDERING LET ME KNOW YOUR EMAIL ADDRESS AND MOBILE NUMBER SO THAT THE CARRIER CAN KEEP YOU UPDATED WITH DELIVERY PROGRESS. WE SEND MOST OF OUR ITEMS OUT BY ROYAL MAIL 48HR AND WHEN PURCHASING THIS SERVICE ONLINE THEY REQUEST THIS INFOMATION FOR YOU.

 

 

If you have any questions regarding payment please email sales@therailwayshed.co.uk

Postage Costs and/or Collection

All of our smaller items - locos. etc are sent out by Royal Mail. We offer FirstClass, 2nd Class or for high value items Special Delivery options if required.

Costs are as follows:

Royal Mail 1st Class Signed For up to 2kg £6.00

Royal Mail 2nd Class Signed For up to 2kg £5.00

Special Delivery ( Next Day Delivery before 1.00pm) £10.50 up to 1kg including up to £750 compensation in the event of loss/damage.

Special Delivery ( Next Day Delivery before 1.00pm) £13.50 1kg to 2kg including up to £750 compensation in the event of loss/damage.

Special Delivery ( Next Day Delivery before 1.00pm) £18.50 2kg to 10kg including up to £750 compensation in the event of loss/damage.

Larger items and high value items we would prefer you to collect direct from us so as to avoid any un-necessary damage while the items are in the delivery system. This is usually for larger loco sets such as Live Steam and Dublo Sets etc. You can arrange collection by emailing us and arranging a mutually suitable day and time for collection. Regardless of the size or value of your item we will ensure that all items are suitably packed. The costs above are subject to change. 

NOTE: CAN YOU PLEASE WHEN ORDERING LET ME KNOW YOUR EMAIL ADDRESS AND MOBILE NUMBER SO THAT THE CARRIER CAN KEEP YOU UPDATED WITH DELIVERY PROGRESS. WE SEND MOST OF OUR ITEMS OUT BY ROYAL MAIL 48HR AND WHEN PURCHASING THIS SERVICE ONLINE THEY REQUEST THIS INFOMATION FOR YOU.

 

If you have any questions or concerns regarding carriage or collection please email sales@therailwayshed.co.uk

What to do if you have a problem?

We like to treat our customers as we would like to be treated ourselves so we take a lot of pride in the service that we offer our customers. However sometimes things happen outside of our control so our aim is to resolve any query as speedily as possible to the customers satisfaction.

In the event of any query or issue please in the first instance email us to make us aware of the problem. We will endeavour to respond to you within 24 hours maximum.

 

 

 

 

 

 

 

Our email address in the event of any issue is sales@therailwayshed.co.uk

©Copyright Greg Coyne.  All rights and Images reserved.

 

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